Terms of Service

The core of the Service is provided free of charge and will remain available at no cost. This includes journal entries, AI reflections, voice journaling, mood tracking, Reflect conversations, Your Circle, data export, and the standard daily and weekly emails. Features that are available on the free plan will not be moved behind a paid plan.

We also offer an optional paid membership, Dayora Plus, which adds features on top of the free core. Dayora Plus is not required to use the Service. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

5.1 Dayora Plus subscription and top-up terms

• •Billing. Dayora Plus is offered on a monthly or annual basis and is charged in advance, at the price shown at the time of purchase. Payments are handled by our third-party payment processor; we do not store your card details.
• •Automatic renewal. Your subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel.
• •What is included each month. Dayora Plus is a metered membership, not an unlimited one. Each calendar month it includes approximately 20 minutes of voice calls with Dayora, one Deep Self Report, and the daily synthesis email. These are the features whose AI processing is billed to us by the minute or by the run, which is why they are the only ones measured. The included allowance resets at the start of each calendar month and does not carry forward. Per-day fair-use limits also apply to calls: 5 minutes per call, 30 minutes of live conversation per day, and 10 calls per day. We publish the current figures on our pricing page, and if we ever reduce them we will notify you by email at least 30 days beforehand, on the same terms as a price change.
• •Top-ups. If you want more than the included allowance in a given month, you may purchase additional capacity: 30 extra call minutes for USD 6.00, or one extra Deep Self Report for USD 4.00, at the prices shown at the time of purchase. Top-ups are one-time purchases. They are not a subscription, they do not renew, and nothing is charged again unless you choose to buy again. Your included allowance is always consumed before any capacity you have purchased.
• •Purchased capacity does not expire. Call minutes and Deep Self Reports you have paid for remain available on your account until you use them. They are not subject to the monthly reset, they are not forfeited at the end of a month or a billing period, and we will not introduce an expiry on capacity you have already bought. This is a deliberate commitment and it is the counterpart to the reset that applies to the included allowance.
• •Reaching a limit. If you use the included allowance and hold no purchased capacity, only the affected Dayora Plus features pause: voice calls and Deep Self Reports. They resume when the allowance resets at the start of the next month, or immediately if you purchase a top-up. The free core of the Service is never affected by any of this and no free feature is limited by it. Your journal entries, AI reflections, voice journaling, mood tracking, Reflect conversations, Your Circle and data export are not counted against the allowance and continue to work in full regardless of how much you use them.
• •Cancellation. You may cancel at any time. Cancellation stops the next renewal. Your Dayora Plus access continues until the end of the period you have already paid for, and your account then returns to the free plan.
• •What happens when Plus ends. Nothing is deleted. Every entry, conversation, insight, and report you have created stays in your account and remains readable, searchable, and exportable on the free plan. You lose access only to the Dayora Plus features themselves: voice calls with Dayora, the daily synthesis email, and Deep Self Reports with their pattern detection across long time windows. Any purchased capacity you have not used is not expired or removed; because calls and reports are Dayora Plus features, it becomes usable again if you resubscribe. If you would rather not wait, write to human@dayora.ai and we will refund capacity you paid for and did not use.
• •Refunds. Outside of your statutory rights, payments for a billing period that has already started are generally non-refundable, and we are not obliged to refund a partial period. Nothing here limits the remedies you are entitled to under the Australian Consumer Law, including where a service is not supplied with due care or does not match its description. Beyond that, our intent is simple: if Dayora Plus or a top-up was not what you expected, write to human@dayora.ai and we will make it right. We would rather refund you than keep money you do not feel you got value from.
• •Price changes. We may change the price of Dayora Plus. If we do, we will notify you by email at least 30 days before the new price applies to your subscription, and you may cancel before it takes effect. A price change never applies to a billing period you have already paid for.